Shipping Policy

At Isaac Active, we strive to provide a seamless shopping experience, including efficient and timely shipping. Please review the details of our shipping policy below.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
• You will receive a notification once your order has been shipped, along with a tracking number to monitor your shipment.

2. Shipping Rates and Delivery Times

Shipping costs are calculated during checkout based on your location and the shipping method selected. Delivery times may vary depending on your location and the shipping option chosen. Estimated delivery times are:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Overnight Shipping: 1-2 business days (available for select locations)

Please note that these times are estimates and actual delivery may vary due to factors beyond our control, such as weather or carrier delays.

3. International Shipping

Isaac Active ships to select countries outside the United States. International shipping rates and delivery times will be calculated at checkout based on your location. Please note:

• Delivery Time for International Orders: 10-20 business days, depending on the destination.
• International customers are responsible for any customs duties, taxes, or fees required by their country. These charges are not included in our product or shipping prices.

4. Order Tracking

Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number to track the status of your shipment through the carrier’s website.

5. Missed or Delayed Deliveries

• If your package is delayed, we recommend checking the tracking information first. Sometimes carriers experience delays that are beyond our control.
• If your package is marked as “delivered” but you have not received it, please contact the shipping carrier first to inquire about the delivery. If the issue persists, contact us, and we will assist in locating your package.

6. Lost or Damaged Packages

• If your package is lost in transit, please notify us at [Insert Contact Email], and we will work with the carrier to resolve the issue.
• If your item arrives damaged, please contact us within 7 days of receiving the order with photos of the damage. We will either arrange for a replacement or offer a refund depending on the situation.

7. Changes to Shipping Address

If you need to change your shipping address after placing an order, please contact us immediately. Once the order is shipped, we cannot modify the shipping address.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package from the carrier, we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipping the package.

9. Contact Us

For any questions or concerns related to shipping, please contact us at:[email protected]